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Support ticket limit reached
Support ticket limit reached
You have reached the maximum number of active support tickets.
This error means your account has reached the maximum number of active support tickets.
A ticket counts as active when it is OPEN or IN_PROGRESS. RESOLVED tickets do not count toward the limit.
Why this happens
- You currently have 3 active tickets.
- Creating additional tickets is blocked to prevent duplicate requests and abuse.
How to fix
- Open one of your existing active tickets and continue the conversation there.
- If you need to add more context, open the ticket and use the Add information option.
- Avoid creating multiple tickets for the same topic; instead, reference related ticket ids in a single ticket.
When to contact support
If you believe you’re seeing this error incorrectly, add a note to one of your existing tickets describing what you expected and include relevant ticket ids.